Frequently Asked Questions

Click one of the links below to jump to that topic on the page.

 

NASP As a Certifying Body

You may exchange any distance learning certificate for another topic, prior to downloading or accessing course material. We will simply apply your payment towards the new topic. However, if course material has been accessed, then it cannot be exchanged. Under no circumstances will NASP refund a student’s money AFTER seven (7) days of initial purchase for any reason. If it is seven days or less, student will be entitled to refund if he/she has NOT downloaded material minus a 20% processing fee.

We hope you do not have to cancel; however, if you need to cancel, cancellation notices received in writing seven (7) or more days before the first day of class will be refunded in full, minus a 10% admin fee. Cancellations received less than seven (7) days before the first day of class will be refunded 75% of the course fee in the form of an NASP Voucher for future training. Unused Vouchers expire one year after the date of issue. Substitutions are welcomed. No shows and cancellations received after the start of class will not be eligible for a refund. This policy will be enforced so please plan ahead. If you need to cancel call us at 800 922-2219 and speak to a customer service representative for assistance.

 

In the unlikely event that a course must be canceled by NASP, student will receive a full reimbursement of tuition costs. NASP is not responsible for travel and per diem that may be incurred by student. This includes, but is not limited to, airfare, hotel accommodations, rental vehicles, or meals.

Return/Refund Policy for Distance Learning Certificates and Products
Under special circumstances, NASP will consider accepting a return on undamaged items within 10 days of the original delivery. You are responsible for the return shipping costs and will be charged a restocking fee of 20%. No returned merchandise will be accepted without a Return Material Authorization (RMA) number. We will credit you in the same manner as your original payment within 30 days of receiving the returned item. In all cases, any returns must be authorized by an NASP representative. To obtain a RMA number or receive further details regarding our return policy, please contact us at [email protected] or 1-800-922-2219.

In the event that the client cancels the class, the client will be responsible for cancellation damages as outlined below:

  • Cancellation over one month prior to event = 0% fee of total invoice. Client to pay for any travel and per diem incurred.
  • Cancellation five days up to 1 month prior to event = 25% fee of total invoice
  • Cancellation three to five days prior to event = 50% fee of total invoice
  • Cancellation 72 hours or less of event = 100% fee of total invoice

Refunds for membership for both domestic and international students will not be available. Once you become a member, you have immediate access to our comprehensive library of safety related material. However, in the unlikely event that you are not satisfied with your member benefits, you can apply this credit to any of our other safety courses.

NASP coupon codes and discounts can be applied to your purchase during checkout. These discounts are valid only within specific date ranges and cannot be used after their expiration date. Discounts are applicable to new purchases only and cannot be applied to previously purchased courses or products.

Return to Top

NASP as a Training Provider

You may exchange any distance learning certificate for another topic, prior to downloading or accessing course material. We will simply apply your payment towards the new topic. However, if course material has been accessed, then it cannot be exchanged. Under no circumstances will NASP refund a student’s money AFTER seven (7) days of initial purchase for any reason. If it is seven days or less, student will be entitled to refund if he/she has NOT downloaded material minus a 20% processing fee.

We hope you do not have to cancel; however, if you need to cancel, cancellation notices received in writing seven (7) or more days before the first day of class will be refunded in full, minus a 10% admin fee. Cancellations received less than seven (7) days before the first day of class will be refunded 75% of the course fee in the form of an NASP Voucher for future training. Unused Vouchers expire one year after the date of issue. Substitutions are welcomed. No shows and cancellations received after the start of class will not be eligible for a refund. This policy will be enforced so please plan ahead. If you need to cancel call us at 800 922-2219 and speak to a customer service representative for assistance.

 

In the unlikely event that a course must be canceled by NASP, student will receive a full reimbursement of tuition costs. NASP is not responsible for travel and per diem that may be incurred by student. This includes, but is not limited to, airfare, hotel accommodations, rental vehicles, or meals.

Return/Refund Policy for Distance Learning Certificates and Products
Under special circumstances, NASP will consider accepting a return on undamaged items within 10 days of the original delivery. You are responsible for the return shipping costs and will be charged a restocking fee of 20%. No returned merchandise will be accepted without a Return Material Authorization (RMA) number. We will credit you in the same manner as your original payment within 30 days of receiving the returned item. In all cases, any returns must be authorized by an NASP representative. To obtain a RMA number or receive further details regarding our return policy, please contact us at [email protected] or 1-800-922-2219.

In the event that the client cancels the class, the client will be responsible for cancellation damages as outlined below:

  • Cancellation over one month prior to event = 0% fee of total invoice. Client to pay for any travel and per diem incurred.
  • Cancellation five days up to 1 month prior to event = 25% fee of total invoice
  • Cancellation three to five days prior to event = 50% fee of total invoice
  • Cancellation 72 hours or less of event = 100% fee of total invoice

Refunds for membership for both domestic and international students will not be available. Once you become a member, you have immediate access to our comprehensive library of safety related material. However, in the unlikely event that you are not satisfied with your member benefits, you can apply this credit to any of our other safety courses.

NASP coupon codes and discounts can be applied to your purchase during checkout. These discounts are valid only within specific date ranges and cannot be used after their expiration date. Discounts are applicable to new purchases only and cannot be applied to previously purchased courses or products.

Return to Top

Technical Support

You may exchange any distance learning certificate for another topic, prior to downloading or accessing course material. We will simply apply your payment towards the new topic. However, if course material has been accessed, then it cannot be exchanged. Under no circumstances will NASP refund a student’s money AFTER seven (7) days of initial purchase for any reason. If it is seven days or less, student will be entitled to refund if he/she has NOT downloaded material minus a 20% processing fee.

We hope you do not have to cancel; however, if you need to cancel, cancellation notices received in writing seven (7) or more days before the first day of class will be refunded in full, minus a 10% admin fee. Cancellations received less than seven (7) days before the first day of class will be refunded 75% of the course fee in the form of an NASP Voucher for future training. Unused Vouchers expire one year after the date of issue. Substitutions are welcomed. No shows and cancellations received after the start of class will not be eligible for a refund. This policy will be enforced so please plan ahead. If you need to cancel call us at 800 922-2219 and speak to a customer service representative for assistance.

 

In the unlikely event that a course must be canceled by NASP, student will receive a full reimbursement of tuition costs. NASP is not responsible for travel and per diem that may be incurred by student. This includes, but is not limited to, airfare, hotel accommodations, rental vehicles, or meals.

Return/Refund Policy for Distance Learning Certificates and Products
Under special circumstances, NASP will consider accepting a return on undamaged items within 10 days of the original delivery. You are responsible for the return shipping costs and will be charged a restocking fee of 20%. No returned merchandise will be accepted without a Return Material Authorization (RMA) number. We will credit you in the same manner as your original payment within 30 days of receiving the returned item. In all cases, any returns must be authorized by an NASP representative. To obtain a RMA number or receive further details regarding our return policy, please contact us at [email protected] or 1-800-922-2219.

In the event that the client cancels the class, the client will be responsible for cancellation damages as outlined below:

  • Cancellation over one month prior to event = 0% fee of total invoice. Client to pay for any travel and per diem incurred.
  • Cancellation five days up to 1 month prior to event = 25% fee of total invoice
  • Cancellation three to five days prior to event = 50% fee of total invoice
  • Cancellation 72 hours or less of event = 100% fee of total invoice

Refunds for membership for both domestic and international students will not be available. Once you become a member, you have immediate access to our comprehensive library of safety related material. However, in the unlikely event that you are not satisfied with your member benefits, you can apply this credit to any of our other safety courses.

NASP coupon codes and discounts can be applied to your purchase during checkout. These discounts are valid only within specific date ranges and cannot be used after their expiration date. Discounts are applicable to new purchases only and cannot be applied to previously purchased courses or products.

Return to Top

Payment Options

You may exchange any distance learning certificate for another topic, prior to downloading or accessing course material. We will simply apply your payment towards the new topic. However, if course material has been accessed, then it cannot be exchanged. Under no circumstances will NASP refund a student’s money AFTER seven (7) days of initial purchase for any reason. If it is seven days or less, student will be entitled to refund if he/she has NOT downloaded material minus a 20% processing fee.

We hope you do not have to cancel; however, if you need to cancel, cancellation notices received in writing seven (7) or more days before the first day of class will be refunded in full, minus a 10% admin fee. Cancellations received less than seven (7) days before the first day of class will be refunded 75% of the course fee in the form of an NASP Voucher for future training. Unused Vouchers expire one year after the date of issue. Substitutions are welcomed. No shows and cancellations received after the start of class will not be eligible for a refund. This policy will be enforced so please plan ahead. If you need to cancel call us at 800 922-2219 and speak to a customer service representative for assistance.

 

In the unlikely event that a course must be canceled by NASP, student will receive a full reimbursement of tuition costs. NASP is not responsible for travel and per diem that may be incurred by student. This includes, but is not limited to, airfare, hotel accommodations, rental vehicles, or meals.

Return/Refund Policy for Distance Learning Certificates and Products
Under special circumstances, NASP will consider accepting a return on undamaged items within 10 days of the original delivery. You are responsible for the return shipping costs and will be charged a restocking fee of 20%. No returned merchandise will be accepted without a Return Material Authorization (RMA) number. We will credit you in the same manner as your original payment within 30 days of receiving the returned item. In all cases, any returns must be authorized by an NASP representative. To obtain a RMA number or receive further details regarding our return policy, please contact us at [email protected] or 1-800-922-2219.

In the event that the client cancels the class, the client will be responsible for cancellation damages as outlined below:

  • Cancellation over one month prior to event = 0% fee of total invoice. Client to pay for any travel and per diem incurred.
  • Cancellation five days up to 1 month prior to event = 25% fee of total invoice
  • Cancellation three to five days prior to event = 50% fee of total invoice
  • Cancellation 72 hours or less of event = 100% fee of total invoice

Refunds for membership for both domestic and international students will not be available. Once you become a member, you have immediate access to our comprehensive library of safety related material. However, in the unlikely event that you are not satisfied with your member benefits, you can apply this credit to any of our other safety courses.

NASP coupon codes and discounts can be applied to your purchase during checkout. These discounts are valid only within specific date ranges and cannot be used after their expiration date. Discounts are applicable to new purchases only and cannot be applied to previously purchased courses or products.

Return to Top

Course Options

You may exchange any distance learning certificate for another topic, prior to downloading or accessing course material. We will simply apply your payment towards the new topic. However, if course material has been accessed, then it cannot be exchanged. Under no circumstances will NASP refund a student’s money AFTER seven (7) days of initial purchase for any reason. If it is seven days or less, student will be entitled to refund if he/she has NOT downloaded material minus a 20% processing fee.

We hope you do not have to cancel; however, if you need to cancel, cancellation notices received in writing seven (7) or more days before the first day of class will be refunded in full, minus a 10% admin fee. Cancellations received less than seven (7) days before the first day of class will be refunded 75% of the course fee in the form of an NASP Voucher for future training. Unused Vouchers expire one year after the date of issue. Substitutions are welcomed. No shows and cancellations received after the start of class will not be eligible for a refund. This policy will be enforced so please plan ahead. If you need to cancel call us at 800 922-2219 and speak to a customer service representative for assistance.

 

In the unlikely event that a course must be canceled by NASP, student will receive a full reimbursement of tuition costs. NASP is not responsible for travel and per diem that may be incurred by student. This includes, but is not limited to, airfare, hotel accommodations, rental vehicles, or meals.

Return/Refund Policy for Distance Learning Certificates and Products
Under special circumstances, NASP will consider accepting a return on undamaged items within 10 days of the original delivery. You are responsible for the return shipping costs and will be charged a restocking fee of 20%. No returned merchandise will be accepted without a Return Material Authorization (RMA) number. We will credit you in the same manner as your original payment within 30 days of receiving the returned item. In all cases, any returns must be authorized by an NASP representative. To obtain a RMA number or receive further details regarding our return policy, please contact us at [email protected] or 1-800-922-2219.

In the event that the client cancels the class, the client will be responsible for cancellation damages as outlined below:

  • Cancellation over one month prior to event = 0% fee of total invoice. Client to pay for any travel and per diem incurred.
  • Cancellation five days up to 1 month prior to event = 25% fee of total invoice
  • Cancellation three to five days prior to event = 50% fee of total invoice
  • Cancellation 72 hours or less of event = 100% fee of total invoice

Refunds for membership for both domestic and international students will not be available. Once you become a member, you have immediate access to our comprehensive library of safety related material. However, in the unlikely event that you are not satisfied with your member benefits, you can apply this credit to any of our other safety courses.

NASP coupon codes and discounts can be applied to your purchase during checkout. These discounts are valid only within specific date ranges and cannot be used after their expiration date. Discounts are applicable to new purchases only and cannot be applied to previously purchased courses or products.

Return to Top

Taking My Course

You may exchange any distance learning certificate for another topic, prior to downloading or accessing course material. We will simply apply your payment towards the new topic. However, if course material has been accessed, then it cannot be exchanged. Under no circumstances will NASP refund a student’s money AFTER seven (7) days of initial purchase for any reason. If it is seven days or less, student will be entitled to refund if he/she has NOT downloaded material minus a 20% processing fee.

We hope you do not have to cancel; however, if you need to cancel, cancellation notices received in writing seven (7) or more days before the first day of class will be refunded in full, minus a 10% admin fee. Cancellations received less than seven (7) days before the first day of class will be refunded 75% of the course fee in the form of an NASP Voucher for future training. Unused Vouchers expire one year after the date of issue. Substitutions are welcomed. No shows and cancellations received after the start of class will not be eligible for a refund. This policy will be enforced so please plan ahead. If you need to cancel call us at 800 922-2219 and speak to a customer service representative for assistance.

 

In the unlikely event that a course must be canceled by NASP, student will receive a full reimbursement of tuition costs. NASP is not responsible for travel and per diem that may be incurred by student. This includes, but is not limited to, airfare, hotel accommodations, rental vehicles, or meals.

Return/Refund Policy for Distance Learning Certificates and Products
Under special circumstances, NASP will consider accepting a return on undamaged items within 10 days of the original delivery. You are responsible for the return shipping costs and will be charged a restocking fee of 20%. No returned merchandise will be accepted without a Return Material Authorization (RMA) number. We will credit you in the same manner as your original payment within 30 days of receiving the returned item. In all cases, any returns must be authorized by an NASP representative. To obtain a RMA number or receive further details regarding our return policy, please contact us at [email protected] or 1-800-922-2219.

In the event that the client cancels the class, the client will be responsible for cancellation damages as outlined below:

  • Cancellation over one month prior to event = 0% fee of total invoice. Client to pay for any travel and per diem incurred.
  • Cancellation five days up to 1 month prior to event = 25% fee of total invoice
  • Cancellation three to five days prior to event = 50% fee of total invoice
  • Cancellation 72 hours or less of event = 100% fee of total invoice

Refunds for membership for both domestic and international students will not be available. Once you become a member, you have immediate access to our comprehensive library of safety related material. However, in the unlikely event that you are not satisfied with your member benefits, you can apply this credit to any of our other safety courses.

NASP coupon codes and discounts can be applied to your purchase during checkout. These discounts are valid only within specific date ranges and cannot be used after their expiration date. Discounts are applicable to new purchases only and cannot be applied to previously purchased courses or products.

Return to Top

Cancellation/Refunds

You may exchange any distance learning certificate for another topic, prior to downloading or accessing course material. We will simply apply your payment towards the new topic. However, if course material has been accessed, then it cannot be exchanged. Under no circumstances will NASP refund a student’s money AFTER seven (7) days of initial purchase for any reason. If it is seven days or less, student will be entitled to refund if he/she has NOT downloaded material minus a 20% processing fee.

We hope you do not have to cancel; however, if you need to cancel, cancellation notices received in writing seven (7) or more days before the first day of class will be refunded in full, minus a 10% admin fee. Cancellations received less than seven (7) days before the first day of class will be refunded 75% of the course fee in the form of an NASP Voucher for future training. Unused Vouchers expire one year after the date of issue. Substitutions are welcomed. No shows and cancellations received after the start of class will not be eligible for a refund. This policy will be enforced so please plan ahead. If you need to cancel call us at 800 922-2219 and speak to a customer service representative for assistance.

 

In the unlikely event that a course must be canceled by NASP, student will receive a full reimbursement of tuition costs. NASP is not responsible for travel and per diem that may be incurred by student. This includes, but is not limited to, airfare, hotel accommodations, rental vehicles, or meals.

Return/Refund Policy for Distance Learning Certificates and Products
Under special circumstances, NASP will consider accepting a return on undamaged items within 10 days of the original delivery. You are responsible for the return shipping costs and will be charged a restocking fee of 20%. No returned merchandise will be accepted without a Return Material Authorization (RMA) number. We will credit you in the same manner as your original payment within 30 days of receiving the returned item. In all cases, any returns must be authorized by an NASP representative. To obtain a RMA number or receive further details regarding our return policy, please contact us at [email protected] or 1-800-922-2219.

In the event that the client cancels the class, the client will be responsible for cancellation damages as outlined below:

  • Cancellation over one month prior to event = 0% fee of total invoice. Client to pay for any travel and per diem incurred.
  • Cancellation five days up to 1 month prior to event = 25% fee of total invoice
  • Cancellation three to five days prior to event = 50% fee of total invoice
  • Cancellation 72 hours or less of event = 100% fee of total invoice

Refunds for membership for both domestic and international students will not be available. Once you become a member, you have immediate access to our comprehensive library of safety related material. However, in the unlikely event that you are not satisfied with your member benefits, you can apply this credit to any of our other safety courses.

NASP coupon codes and discounts can be applied to your purchase during checkout. These discounts are valid only within specific date ranges and cannot be used after their expiration date. Discounts are applicable to new purchases only and cannot be applied to previously purchased courses or products.

Return to Top

Scholarships and VA

You may exchange any distance learning certificate for another topic, prior to downloading or accessing course material. We will simply apply your payment towards the new topic. However, if course material has been accessed, then it cannot be exchanged. Under no circumstances will NASP refund a student’s money AFTER seven (7) days of initial purchase for any reason. If it is seven days or less, student will be entitled to refund if he/she has NOT downloaded material minus a 20% processing fee.

We hope you do not have to cancel; however, if you need to cancel, cancellation notices received in writing seven (7) or more days before the first day of class will be refunded in full, minus a 10% admin fee. Cancellations received less than seven (7) days before the first day of class will be refunded 75% of the course fee in the form of an NASP Voucher for future training. Unused Vouchers expire one year after the date of issue. Substitutions are welcomed. No shows and cancellations received after the start of class will not be eligible for a refund. This policy will be enforced so please plan ahead. If you need to cancel call us at 800 922-2219 and speak to a customer service representative for assistance.

 

In the unlikely event that a course must be canceled by NASP, student will receive a full reimbursement of tuition costs. NASP is not responsible for travel and per diem that may be incurred by student. This includes, but is not limited to, airfare, hotel accommodations, rental vehicles, or meals.

Return/Refund Policy for Distance Learning Certificates and Products
Under special circumstances, NASP will consider accepting a return on undamaged items within 10 days of the original delivery. You are responsible for the return shipping costs and will be charged a restocking fee of 20%. No returned merchandise will be accepted without a Return Material Authorization (RMA) number. We will credit you in the same manner as your original payment within 30 days of receiving the returned item. In all cases, any returns must be authorized by an NASP representative. To obtain a RMA number or receive further details regarding our return policy, please contact us at [email protected] or 1-800-922-2219.

In the event that the client cancels the class, the client will be responsible for cancellation damages as outlined below:

  • Cancellation over one month prior to event = 0% fee of total invoice. Client to pay for any travel and per diem incurred.
  • Cancellation five days up to 1 month prior to event = 25% fee of total invoice
  • Cancellation three to five days prior to event = 50% fee of total invoice
  • Cancellation 72 hours or less of event = 100% fee of total invoice

Refunds for membership for both domestic and international students will not be available. Once you become a member, you have immediate access to our comprehensive library of safety related material. However, in the unlikely event that you are not satisfied with your member benefits, you can apply this credit to any of our other safety courses.

NASP coupon codes and discounts can be applied to your purchase during checkout. These discounts are valid only within specific date ranges and cannot be used after their expiration date. Discounts are applicable to new purchases only and cannot be applied to previously purchased courses or products.

Return to Top

Recertification

You may exchange any distance learning certificate for another topic, prior to downloading or accessing course material. We will simply apply your payment towards the new topic. However, if course material has been accessed, then it cannot be exchanged. Under no circumstances will NASP refund a student’s money AFTER seven (7) days of initial purchase for any reason. If it is seven days or less, student will be entitled to refund if he/she has NOT downloaded material minus a 20% processing fee.

We hope you do not have to cancel; however, if you need to cancel, cancellation notices received in writing seven (7) or more days before the first day of class will be refunded in full, minus a 10% admin fee. Cancellations received less than seven (7) days before the first day of class will be refunded 75% of the course fee in the form of an NASP Voucher for future training. Unused Vouchers expire one year after the date of issue. Substitutions are welcomed. No shows and cancellations received after the start of class will not be eligible for a refund. This policy will be enforced so please plan ahead. If you need to cancel call us at 800 922-2219 and speak to a customer service representative for assistance.

 

In the unlikely event that a course must be canceled by NASP, student will receive a full reimbursement of tuition costs. NASP is not responsible for travel and per diem that may be incurred by student. This includes, but is not limited to, airfare, hotel accommodations, rental vehicles, or meals.

Return/Refund Policy for Distance Learning Certificates and Products
Under special circumstances, NASP will consider accepting a return on undamaged items within 10 days of the original delivery. You are responsible for the return shipping costs and will be charged a restocking fee of 20%. No returned merchandise will be accepted without a Return Material Authorization (RMA) number. We will credit you in the same manner as your original payment within 30 days of receiving the returned item. In all cases, any returns must be authorized by an NASP representative. To obtain a RMA number or receive further details regarding our return policy, please contact us at [email protected] or 1-800-922-2219.

In the event that the client cancels the class, the client will be responsible for cancellation damages as outlined below:

  • Cancellation over one month prior to event = 0% fee of total invoice. Client to pay for any travel and per diem incurred.
  • Cancellation five days up to 1 month prior to event = 25% fee of total invoice
  • Cancellation three to five days prior to event = 50% fee of total invoice
  • Cancellation 72 hours or less of event = 100% fee of total invoice

Refunds for membership for both domestic and international students will not be available. Once you become a member, you have immediate access to our comprehensive library of safety related material. However, in the unlikely event that you are not satisfied with your member benefits, you can apply this credit to any of our other safety courses.

NASP coupon codes and discounts can be applied to your purchase during checkout. These discounts are valid only within specific date ranges and cannot be used after their expiration date. Discounts are applicable to new purchases only and cannot be applied to previously purchased courses or products.

Return to Top

Home » FAQ