Senior Technical Recruiter

ComplyAuto

Overview
Location
Carlisle, Iowa, USA
Type
Full-time
Environment
Remote
Pay
75,000-85,000
Pay Period
Yearly
Application Details
CUTOFF DEADLINE
After the position is filled

Job Information

The Client Success Safety Specialist (CSSS) plays a pivotal role in supporting both the Sales and Client Success teams, specifically focusing on the Safety product. This specialist leverages their in-depth understanding of Occupational Safety & Health Administration (OSHA) and EHS guidelines to help automotive dealers rectify safety violations and utilizes this expertise to aid the sales team in acquiring new clients. Additionally, the CSSS is responsible for conducting regular webinars for state dealer associations, and providing updates on evolving or relevant regulations. These webinars are designed to not only keep dealerships well-informed but also to stimulate new business and enhance the usage of existing products.

Essential Duties & Responsibilities:

  • Demonstrations and Walkthroughs: Assist with product demos and conduct free walkthroughs alongside a sales representative to help close deals.
  • Training: Train staff on conducting Chemical & Equipment (C&E) inventories.
  • Inventories and Inspections: Manage C&E inventories and walkthroughs, and perform spot-checks on our inspections.
  • Technical Support: Assist Client Success Managers (CSMs) in discussing the technical aspects of Safety and other dealer resources, handling debriefs after a safety assessment.
  • OSHA Representation: Act as the emergency OSHA representative for dealers during accidents, managing OSHA inspector interactions.
  • Client Satisfaction and Retention: Maintain high client satisfaction and retention rates.
  • Product Value: Demonstrate the long-term value of the product.
  • Product Adoption: Encourage adoption by explaining compliance requirements.
  • Customer Alignment: Maintain contact with initially onboarded customers to prevent any loss of connection.
  • Feature Utilization: Encourage clients to fully utilize all software features and capabilities.
  • Product Functionality Adoption: Ensure customers adopt additional product functionality as it becomes available.
  • New Products Promotion:Inform existing customers about new products as they are released by ComplyAuto and cross promotion of products.
  • Product Exposure: Ensure clients fully utilize the software’s features through continuous contact and exposure.
  • Onboarding: Manage customer onboarding as outlined by the Client Success Director.
  • Ongoing Education: Conduct at least quarterly meetings with customers for continued product education post-onboarding.
  • Industry Awareness: Stay updated on industry trends, emerging threats, and regulatory changes relevant to car dealerships as directed by the Client Success Director.

Required Qualifications:

Bachelor’s degree in business or related field; three years OSHA/EHS work experience; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

  • ASP/CSP preferred; or equivalent certification
  • Valid driver’s license and clean motor vehicle record
  • Exceptional written and verbal communication skills
  • Proficiency with hubspot or similar CRM tools
  • Proficient in excel or Google sheets
  • Strong analytical and problem-solving skills to identify client issues and develop effective solutions.
  • Strong interpersonal skills and ability to establish and maintain effective working relationships and successfully interact with a variety of stakeholders and people at all management and support levels, within and outside the organization.
  • Ability to meet regular attendance expectations and meet tight deliverables deadlines
  • Ability to travel, primarily air travel, up to 80%.

Applicants must be authorized to work in the United States and able to provide proof of work authorization within three days of start date. We are unable to sponsor or take over sponsorship of employment visas at this time.

This is a fully remote opportunity, but candidates must reside within the Continental United States. Please note that we are not accepting applications from candidates residing in California, Hawaii, and Alaska for this position.

ComplyAuto is an equal opportunity employer. We participate in the E-Verify program.

Background check required.

ComplyAuto

Application Cutoff
After the position is filled

Application Deadline
After the position is filled