Appeals and Complaints Committee
Including the Chair, this committee will have up to eight (8) members who will hold the CSM, SDC, SPC Certificate, or CSD/MSP Certification and are considered Subject Matter Experts (SMEs). The Appeals/Complaints Committee will work with the Certification Director and report to the Executive Board Vice President upon considering an appeal of examination results and/or an adverse decision of the Board. The Appeals/Complaints Committee will investigate potential violations of the Code of Ethics, Conflict of Interest, Non-Discrimination, and Non-Disclosure, and Confidentiality policies. The Appeals/Complaints Committee will be familiar with the Board's Policies and Procedures. The NASP/IASP, Inc. Certification Program Operations Manual outlines other responsibilities and duties.