Frequently Asked Questions (FAQs)
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Can I get a status on delivery of my course materials?
Yes, allow 3-5 days for processing of your order, and 3-5 days within the U.S. for shipping your course materials to you. Allow at least a seven (7) business days for international orders. For further information memberservices@naspweb.com or call 1-800-922-2219 to access your records.
Do you offer CEU’s (Continuing Education Units)?
NASP members are eligible for CEU’s from the University of North Carolina at Wilmington (UNC-Wilmington). For an application form please contact memberservices@naspweb.com or call 1-800-922-2219.
I need an extension to complete my course. How do I apply?
Call or send e-mail Member Services to explain why you need an extension, how much extra time you need and when you expect to complete the course. For more information contact memberservices@naspweb.com or call 1-800-922-2219 to access your records.
I need assistance regarding a course I’m taking. Who can I speak with?Make sure you have read the question and required materials and understand the material you read. Most courses are open-book tests to assist students in self-discovery. If you went through a 40 hour course with others doing the same course you may like to e-mail other students and utilize group training methodology. The IASP and NASP are happy to assist students in genuine difficulties that have made every effort to do the required work. Neither the IASP nor the NASP will give out answers to questions. For further help please contact memberservices@naspweb.com or call 1-800-922-2219 to access your records.
Have you received my exam/yet?
Allow 3-5 business days if you have mailed your exam. Exams sent by FAX or e-mail are received immediately. Always keep a copy of your test for your own records.
For further information, please contact memberservices@naspweb.com or call 1-800-922-2219 to access your records.
You will receive a letter with your test score included with your certification. Due to the high volume of tests we are unable to provide answers to individual questions at this time. For further information please contact memberservices@naspweb.com or call 1-800-922-2219 to access your records.
When do I get my exam grades back?
Within 5-7 business days of receiving test, providing payment has been received.
When do I need to recertify my IASP and NASP certifications?
NASP/IASP Certifications can be refreshed by challenging the exam for that course or for professional course recertification you may upgrade to the next level of certification. For most topical Independent study course recertification the cost is $65.00. For more information on professional recertification please contact Member Services at 800-922-2219.
Is there a way to become certified without attending a class?
Yes, we offer all of our courses by independent study. For further information please contact memberservices@naspweb.com or call 1-800-922-2219.
Your member number is on your membership card. For further information please contact memberservices@naspweb.com or call 1-800-922-2219.
How do I apply for a scholarship?
See our Scholarships page and e-mail scholarships@naspweb.com with your request.
Are there payment plans available on IASP/NASP courses?
Yes. Please contact Accounting at 1-800-922-2219 or e-mail accounting@naspweb.com to discuss your options.
Have you received my payment yet?
Please allow 3-5 business days for checks in USPS mail. Allow at least one week for mail shipped outside the United States. For your protection we advise you to keep a tracking number. Credit card orders are processed daily. For further information please contact accounting@naspweb.com or call 1-800-922-2219 to access your records.
What is the balance on my account?
Please contact accounting@naspweb.com or call 1-800-922-2219 to access your records.
How can I get a copy of an invoice or balance of my account?
Please contact accounting@naspweb.com or call 1-800-922-2219 to access your records.
Can I send a purchase order (PO)?
Please contact accounting@naspweb.com or call 1-800-922-2219 for approval on a purchase order (PO).
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I'm outside the United States. How much will my shipping charges be?
All students living outside the US will receive electronic downloads, certificates and Membership certificates. If the student would like to receive course materials, Course Certification certificates or Membership Certificates via UPS Ground then all shipping cost must be paid by the student before materials or certificates can be shipped.
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What is your return/refund and exchange policy?
Return/Refund Policy for Distance Learning Certifications and Products
Under special circumstances, NASP will consider accepting a return on undamaged items within 10 days of the original delivery. You are responsible for the return shipping costs and will be charged a restocking fee of 20%. No returned merchandise will be accepted without a Return Material Authorization (RMA) #. We will credit you in the same manner as your original payment within 30 days of receiving the returned item. In all cases, any returns must be authorized by an NASP representative. To obtain a RMA# (see form on Page 2) or receive further details regarding our return policy please contact us at accounting@naspweb.com or 1-800-922-2219.
Return/Refund Policy for Safety Manager Trainer Class
Tuition must be paid prior to the course date.
Once you register, NASP begins to incur costs in processing your order, setting up your NASP files, sending pre-class materials, and preparing your course materials. Therefore full refunds are not provided. Our policy is as follows:
1. Cancellation four weeks or more in advance of the course date: 80% refund.
2. Cancellation three weeks in advance of the course date: 60% refund.
3. Cancellation two weeks in advance of the course date: 40% refund.
4. Cancellation less than two weeks in advance of the course date receives no refund.Exchange Policy for all Certifications
You may exchange any distance learning certification for another topic. We will simply apply your payment towards the new topic.
You may reschedule the Safety Manager Trainer class or substitute yourself with another student. Please advise us one week before the class date.
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How do I post a job on the NASP's Web site?
Order a Job Mart Posting through our secure shopping cart then e-mail your ad copy or attachment to naspboard@naspweb.com All ads must state 'NASP certifications preferred'. Check the Job Mart Posting page to view current jobs posted.
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Where do I send W-9 forms and vendor applications?
Please contact accounting@naspweb.com or call 1-800-922-2219 for this information.
